Frequently Asked Questions

Is room service available?

You will experience the distinct pleasure of savoring a bespoke dining experience featuring a world-class, private chef. Our unwavering dedication to providing exceptional service guarantees that your culinary preferences will be fulfilled in the most exquisite manner. Bon appétit, and savor every moment of this exceptional dining experience! 

Is Aldea Canzul pet-freindly?

Yes, Aldea Canzul is pet-friendly! We happily welcome well-behaved pets to join you during your stay. Feel free to reach out if you have any questions or special requests for your furry friends.

What amenities does Aldea Canzul offer?

We offer a range of remarkable amenities to enhance your experience, including wellness and beauty treatments, the convenience of a private chef for authentic Mexican cuisine, the ability to reserve our estate for private events expertly organized by our staff, the option to craft wood-fired artisanal pizzas, and the opportunity to enjoy movie nights under the stars with gourmet popcorn. These amenities are designed to make your stay truly special and memorable!

What Add-ons does Aldea Canzul have?

We provide a variety of additional options to enhance your stay:

Tours: Explore Tulum’s beauty with guided tours.
Shuttles & Car Rental: Enjoy hassle-free transportation to and from the resort, or explore the area at your own pace with our premium car rental service.
Yacht Experience: Embark on unforgettable yacht adventures.
Babysitter: Ensure peace of mind with trustworthy childcare services.
Grocery Shopping: Experience personalized grocery services for your villa.
Bartender: Delight in expertly crafted cocktails and libations with a private bartender.