Is room service available?

You will experience the distinct pleasure of savoring a bespoke dining experience featuring a world-class, private chef. Our unwavering dedication to providing exceptional service guarantees that your culinary preferences will be fulfilled in the most exquisite manner. Bon appétit, and savor every moment of this exceptional dining experience! 

What Amenities are included in my stay?

We provide a variety of additional options to enhance your stay:

AC (Air Conditioning): Stay cool in Tulum’s heat with AC in every room.

High Speed Wi-Fi: Stay connected with high-speed internet.

Beach Deck: Relax on your private deck with ocean views.

Fully-equipped Kitchen: Cook with modern appliances in a spacious kitchen.

Grill: BBQ outdoors in the warm Tulum weather.

Kayaks: Explore the coast with complimentary kayaks.

Indoor & Outdoor Living Area: Enjoy indoor-outdoor living spaces.

Private Pool: Dive into your own private pool oasis.

Beach Beds: Lounge on plush beds by the shore.

Rooftop: Soak in stunning views from the rooftop terrace.

Safe in Every Bedroom Keep valuables secure in each bedroom’s safe.

Sonos Sound System: Play music throughout the villa.

Private Security: Have peace of mind with 24/7 security.

Which villa is better for a group stay?

If you’re traveling with a group, renting out an entire villa like Casa Chukum can provide a luxurious and intimate experience. 

Have an event planned out? We help you make it a reality! Contact Us

Is Aldea Canzul suitable for families with children?

Absolutely! At Aldea Canzul, we welcome guests of all ages and strive to provide a family-friendly environment that caters to the needs of every member of your group. 

While Tulum’s beach area may have some lively nightlife, we make every effort to ensure that families with children can enjoy a peaceful and comfortable stay.

We go above and beyond to make your family’s vacation truly unforgettable.

How is the weather in Tulum?

Weather in Tulum can vary throughout the year, with occasional rain and tropical storms possible, particularly during the rainy season.

However, our staff is always prepared to assist guests in navigating any weather-related challenges and ensuring a safe and enjoyable stay.

Is Aldea Canzul pet-freindly?

Yes! We are delighted to welcome furry companions to Aldea Canzul. We understand that pets are part of the family, and we want your entire family to enjoy a wonderful stay with us. Please inform us in advance if you plan to bring your pet so that we can make appropriate arrangements for their comfort and ensure a pleasant experience for all guests.

Do you provide housekeeping services during the stay?

Yes, daily housekeeping services are included in your stay at Aldea Canzul. Our dedicated housekeeping team will ensure that your villa is kept clean and comfortable throughout your visit.

Can I arrange additional services or experiences during my stay?

Absolutely! We offer a range of additional services and experiences to enhance your stay at Aldea Canzul. Whether you’re interested in arranging transportation, booking excursions, or indulging in spa treatments, our concierge team is here to assist you with all your needs. Simply let us know what you have in mind, and we’ll take care of the rest.